Contact Us

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123 Street Avenue, City Town, 99999

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Return Policy

 Return Policy

Returns

Clothing returns must be returned in original condition. If any damage to items are visible we will not accept your return. Due to the uniqueness of our marketplace and website business, we unfortunately do not accept returns or offer exchanges for all other items. An item is ONLY eligible for return, if it has arrived to you damaged.  In this case, you must email us a picture of your damaged product within 5 days of receiving your item. It must be unused and in the same condition that you received it. It must also be in the original packaging.  There are certain situations where only partial refunds are granted.  Products with obvious signs of use.  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  

Refunds(if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified number of days.  

Sale items(if applicable)

Only regular priced items may be refunded, unfortunately sale priced items cannot be refunded.

 

Exchanges(if applicable)

We only replace items if they are defective or damaged.  If you need to make an exchange for the same item, send us an email to: farmgirlartisan@gmail.com. You can return your item to 3117 Camino del Rancho, Encinitas, CA 92024, United States.

Shipping

  You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing insurance.  We don’t guarantee we will receive your return item.

Shipping Info

 Shipping your items on time is very important to us.  Please allow 2-4 business days for product to be processed and shipped.  Please note we cannot guarantee delivery dates.  We reserve the right to choose the most economical carrier to ship your package.  Farmgirl Artisan can not deliver to P.O. Box locations or Military  APO/FPO addresses.